Father John Whiteford in Texas talks about the meltdown of the welfare system in Texas. Doing twice the work with half the people with inadequate tools -- decline of morale, recriminations between the welfare system and the legislators, loss of services for the needy, misery for the employees.
I wish I could introduce him to my friend Paddy O'Brien, who actually waxes enthusiastic about management organization, who cut the processing time for food stamps in the Portland Metro Processing Center from 30 days to 24 hours just by rearranging the work flow. She has started giving seminars all over the country, talking about the difference between batch processing and one-piece processing.
Maybe the Texas Legislature could bring her in to look over the welfare department's processes. Surely no one could lose if the workflow was streamlined so that more got done in less time with less stress.
Anyway, I e-mailed the link to Father John's blog post to Paddy.
Sometimes I really would just like to buy the world a Coke.
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